ITuD1 - Revolutionizing Population Health: How a NY Health Center Harnessed the Power of Two-Way Texting
Tuesday, October 29, 2024
10:30 AM – 11:45 AM PT
Location: Imperial AB (Ballroom Level)
CPE: 1.5 CEU: 1.25
Session Description: In this session, we will explore how Settlement Community Health Center has become a trailblazer in leveraging CareMessage's two-way texting platform to revolutionize population health management. By strategically employing two-way texting beyond mere reminders, Settlement has effectively opened access and followed up with patients overdue for care or quality metrics. They have streamlined administrative tasks through automation and personalized messaging while nurturing meaningful patient relationships, leading to improved engagement and outcomes. Join us to learn actionable strategies, glean insights from their success, and discover how you can transform patient communication and care delivery in your healthcare setting.
Learning Objectives:
Implement strategies to enhance patient engagement through two-way texting, as Settlement Community Health Center demonstrated, measured by increased response rates and population health metrics.
Utilize a two-way texting platform to automate administrative tasks and improve population health outcomes, evidenced by reduced missed appointments and improved quality metrics.
Apply best practices for building meaningful patient-provider relationships over text, fostering trust and loyalty, evaluated through patient feedback and retention rates.
