IMD2 - A Tale of Foresight: How an LA Health Center Made a Lasting Investment in their Healthcare Workforce

Session Description: Join us for an illuminating session where leaders from St. John's Community Health Center will unveil their extraordinary journey of investing in their workforce and effecting sustainable transformation. Beginning its major change initiative in 2021, St. John's prioritized elevating patient satisfaction, staff contentment, and organizational well-being.

Across their expansive network of 15 sites, they have achieved impressive results, including a 45% reduction in Cycle Time, a 35% decrease in No-Show Rate, and a 13% increase in overall productivity. Central to their success has been strategic investments in their workforce, coupled with ongoing efforts for improvement, resulting in the implementation of a minimum wage of $25/hour for all staff members, substantial decreases in turnover rates, and sustained high levels of staff engagement.

During the session, our esteemed panel of experts will delve into the strategies and tactics deployed by St. John's Community Health Center to attain these remarkable outcomes. St. Johns leaders will offer firsthand insights into the challenges they encountered, the innovative strategies they adopted, and the invaluable lessons they gleaned throughout their journey. From revamping training programs to introducing effective coaching initiatives, attendees will gain invaluable insights into cultivating a flourishing and resilient workforce within community health centers.